Generative artificial intelligence (GAI) has burst into the business world with significant impact, revolutionising both customer and employee care by bringing a major evolution to conversational AI, which was being done until 2023, and the release of LLMs (Large Language Models). This phenomenon is characterised by...

Every year, Atlassian organizes its yearly event at which it presents the latest and greatest in their universe. This year was no exception. Both Atlassian, and several Atlassian Partners, who create the apps you are using to extend the Atlassian eco-system, have presented some features...

What is Atlassian Intelligence? Atlassian Intelligence is a collection of AI-powered capabilities that help teams by facilitating some of their day-to-day tasks by improving ticket resolution, reducing resolution times, etc. In other words, Atlassian Intelligence is a virtual companion that streamlines the work of teams, especially with repetitive tasks. This...

Since early 2020, when Google announced that it was stopping the use of Third-Party cookies in its Chrome browser - thereby joining the trend started by Apple with Safari that was then followed by Firefox and the rest of the browsers - marketers have lived...

Sustainable technology is a framework of technological solutions that seeks to reduce the environmental and social impact of processes, products and services, making efficient use of natural resources and favouring human development. Some benefits and applications of sustainable technology include: Optimal use of resources Reduced...

The implementation of DevOps practices into the Software Development Lifecycle provides substantial improvements in software construction and maintenance. However, experience in adopting these practices varies from one entity to another, influenced by factors such as size, Agile maturity, architecture model or integrations with legacy systems. The...

Artificial Intelligence (AI) is transforming every aspect of our lives, but its progression poses significant ethical and regulatory challenges that leave no one untouched. This article explores these challenges, highlighting real examples and discussing the potential consequences of regulation in this field. Moreover, we will update...

Today, for a company to be fully competitive in the market, it must be able to be fast and flexible to adapt to customer needs. Digitization and the implementation of technologies and IT service management are key and, for many organizations, critical to their very...